Shipping Policy

Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on order volume, product availability, address verification and seasonal demand. Orders are not processed on weekends or public holidays.

Shipping Timeline

Delivery times vary by destination, customs clearance and local carrier conditions. Estimated delivery windows shown at checkout are general guidance only and are not guaranteed delivery dates.

Tracking

Once your parcel has been dispatched, tracking details will be sent to the email address used at checkout. Tracking updates may take several business days to appear after the shipping label is created.

Address Accuracy

Please make sure your shipping address is complete and correct before placing the order. We are not responsible for delays, losses or extra handling costs caused by incomplete or inaccurate address details provided at checkout.

Customs, Duties and Delays

International orders may be subject to customs inspections, import duties, taxes or local handling charges depending on destination country rules. These charges, if applicable, are the responsibility of the customer.

Shipment Exceptions

If a shipment is delayed, returned, marked undeliverable or affected by courier disruptions, please contact us at [email protected]. We will review the carrier status and advise on the next available solution.